At Diamond & Benjamin LLP, we treat our clients as more than just an isolated business or service transaction. At every opportunity, we strive to delve beyond the specific legal issue to understand the “why—the bigger picture—that motivates a client’s request for a particular service.
We believe we must develop that understanding so we can provide our client with full value. Otherwise, we could be providing advice that solves a specific issue, only to face one or more new issues down the road that might have been avoided had we understood the fuller picture.
That is why our corporate mission requires every member of the Diamond & Benjamin LLP team to take the time and put in the effort, during every contact with the client, to listen—really listen—to what the client wants, not just what the legal team might want or prefer.
This requires that we both listen and ask the right questions so we can learn about the issues as well as about the business, family and collegial relationships that define the client’s broader life.